STILL PRIVACY TERMS

STILL LLC. is committed to protecting your privacy. This Privacy Notice applies to our website, mobile applications for iPhone and Android devices (collectively referred to as our “Apps”), and other products and services (collectively referred to as our “Service”). This Privacy Notice explains how we collect, use, and disclose personal information from users of our Service, including practitioners, treatment providers, instructors, and studio representatives (collectively referred to as “Service Providers”) who use the Services to list their services and/or offer treatment, as well as individual clients interested in obtaining such services and/or treatment (referred to as “Clients”).By accessing or using our Sites, Apps, or other features of our Service, you indicate that you have read and understand this Privacy Notice. Please review it carefully. Note that this Privacy Notice does not apply to our processing of information about employees or job applicants.

1. HOW WE COLLECT YOUR INFORMATION

Personal Information

When we use the term “personal information,” we mean any information that can be used to identify you, directly or indirectly, as an individual. We collect personal information in connection with your visits to and use of the Service. This includes information you provide directly, information from third parties, and information collected automatically, such as through the use of cookies and other technologies. For more information about your choices regarding your information, please see the “Control Over Your Information” section below.

A. Information You Provide to Us Directly

We collect and use the personal information you provide in the following ways:

  • Profile Information: If you create a profile on our Service, we may collect your full name, phone number, email address, home or work address, state of residence, date of birth, gender, account credentials (such as username and password), and payment card information. If you are a Practitioner, we may also collect licensing information and photos or videos that you provide to us or that you ask one of our photographers to take for you, which may be displayed on your profile page.
  • Scheduling information: Our Service facilitates communications between Practitioners and Clients, including appointment requests and related communications. We use this information to provide you with our Service.
  • Address Book, Calendar, and Contact Information: If you are a Practitioner, with your permission, STILL may access contact lists available on your mobile device, in your email accounts, or in other information systems that you connect to the Service to locate your clients on the Service and invite them to use our Service. With your permission, we may integrate our Service with your calendar system (such as Google Calendar) to synchronize your calendar entries with your STILL schedule.
  • Communications with Us: We will use your contact information to administer your account, provide our Service, communicate with you about your account and your use of the Service, and for customer support purposes. If you contact us, whether to ask us a question or to troubleshoot a problem you are experiencing with our Service, we may collect your name, email address, mailing address, phone number, or any other personal information you choose to provide to us. We use this information to investigate and respond to your inquiries, improve our Service, and manage and grow our organization.
  • Public Content When you choose to post content publicly on the Service, such as reviews or questions and answers, the information you post will be visible to the public. This information may include your name or username, the content of your post, and any additional information you choose to disclose. We use this information to improve our Service.
  • Marketing Communications: If you sign up to receive our newsletters or updates or are referred to the Service by a Practitioner, we will communicate with you via email. To unsubscribe from promotional messages, please follow the instructions in our messages and review the “Control Over Your Information” section below.

B. Information We Collect Automatically Through Your Use of the Service

We use various technologies to automatically collect certain information when you access or use our Service, including:

  • Web Logs: Our web servers maintain log files that record data whenever a device accesses those servers. When you access the Sites, we automatically collect information such as your browser type and version, device and connection information, the Internet Protocol (IP) address used to connect your device to the Internet, and standard web log information.
  • Web Logs: Our web servers maintain log files that record data whenever a device accesses those servers. When you access the Sites, we automatically collect information such as your browser type and version, device and connection information, the Internet Protocol (IP) address used to connect your device to the Internet, and standard web log information.
  • Location Information: We may collect general geographic location based on your IP address or more precise geolocation with your permission when you access our Service through a mobile device.
  • Cookies and Pixel Tags: We and our third-party partners automatically collect certain types of usage information when you visit our Service, read our emails, or otherwise interact with us. This information is typically collected through tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar technology. For example, we collect information about your device and software, such as your IP address, browser type, Internet service provider, platform type, device type, operating system, date and time stamp, a unique ID, and other information. We also collect information about how you use our Service, such as the website you came from, the website you are going to when you leave our site, the pages you visit, the links you click, how often you access the Service, whether you open emails or click on links in emails, and other actions you take on the Service. Most web browsers allow you to remove or manage cookie features and adjust your privacy and security preferences. For information on how to do this, access the “help” menu of your web browser, or go to http://www.aboutcookies.org/how-to-control-cookies. Please note that disabling our cookies may mean that you will not be able to take full advantage of the Service.
  • Mobile Device Identifiers: When you access our Service from a mobile device, we may collect unique identification numbers associated with your device or our Apps, mobile carrier, device type, model, and manufacturer, mobile device operating system make and model, phone number, and, depending on your mobile device settings, your geolocation data with your permission. This includes GPS coordinates or similar information about the location of your mobile device, or we may approximate a device’s location by analyzing other information, such as an IP address. While we do our best to honor our visitors’ privacy preferences, we are unable to respond to your browser’s “Do Not Track” signals at this time.

C. Information from Third-Party Sources

We may receive personal information about you from third parties and combine that information with other information we have collected from or about you. This information may come from third-party information providers or transactions such as mergers and acquisitions. In such cases, our Privacy Notice governs our handling of the combined personal information. We use this information to operate, maintain, and provide you with the features and functionality of the Service, as well as to communicate directly with you. This may include sending you email messages about products and services that may be of interest to you. We may also collect information about you that is publicly available. Additionally, we may receive personal information from third-party websites that you link to our Service, such as social media sites or other third-party services.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the purposes described in this Privacy Notice or as otherwise disclosed to you in connection with our Service. For example, we use your information to:

  • Set up your account, verify your phone number, and deliver the Service to you.
  • Send you transactional information, including confirmations, invoices, technical notices, product and service information, updates, security alerts, support and administrative messages, and information about your account with us.
  • Communicate with you to respond to your comments and questions, provide customer service or feedback, or for any other purposes related to the Service.
  • Provide you with news about products and services offered by us
  • Operate, maintain, test, enhance, update, monitor, diagnose, fix, and improve our Service.
  • Prevent, investigate, or report fraud or illegal or criminal activity, unauthorized access to or use of personal information, our data system services, and comply with government and institutional policy obligations.
  • Comply with and enforce contracts and agreements with our customers.
  • Investigate and resolve disputes and security issues, and enforce our Terms of Service.
  • Comply with legal obligations.
  • For any other lawful and legitimate business purpose

3.HOW WE SHARE YOUR INFORMATION

We may share your personal information in the instances described below. For more information about your choices regarding your information, please see the “Control Over Your Information” section below.

We may share your personal information with:

  • Other users of the Service: At your direction, your information will be shared with other users of the Service as necessary to provide the Service to you. For example, if you are a client, some of your information may be shared with your chosen professional to facilitate scheduling and communication.
  • Affiliates: We may share personal information with other companies and brands owned or controlled by STILL and other companies owned by or under common ownership with STILL, including our subsidiaries and our ultimate holding company. These companies will use your personal information in the same way that we may, in accordance with this Privacy Notice.
  • Service providers: We may share personal information with third-party service providers who perform services on our behalf as necessary to perform their work for us. This may include providing information technology support, tax and accounting services, web hosting, or analytics services.
  • Payment processors: You provide your information directly to our payment processors through our Service. Processors are legally authorized to process your information for their own business purposes and legal requirements.
  • Business transfers: We may disclose personal information to third parties in connection with a corporate transaction, such as a merger, sale of company assets or stock, reorganization, financing, change of control.

Questions?

Please don't hesitate to reach out to us at contact@still.community